Why haven't I received a confirmation email?

If you haven’t received any email updates about your order, it’s likely they were marked as spam. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add Threadless to your safe list.

Is it safe to buy from Co Gadgets?

Buying from China can be risky. That’s why we give you more guarantees than anyone else.
Buying from Co Gadgets is safe, secure and simple. Co Gadgets offers you secure payment, guaranteed quality and guaranteed delivery.

Why is my tracking number not working?

Co Gadgets provides tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages.

For Express Shipping, this delay is usually 1 business day. For airmail packages, the delay can be up to 3 working days.

Do you provide tracking information?

After your order is sent out we will send you a tracking number so you can trace the delivery all the way to your door. But you are not the only one watching your delivery progress. Co Gadgets staff will also track your delivery actively and act fast to deal with any problems. If there is a delay with your delivery, we’ll probably already be working on it before you’ve noticed.

How much does shipping cost?

It depends on the quantity of goods, the shipping method, and the country. Use the website checkout to preview prices.

Can these Cell Phones and other products be used in my country?

Most Co Gadgets products will work in most countries.
For Cell Phones, TV devices, and Video Cameras, you’re advised to read the product description carefully.
Just ask our Customer Support Team to advise you. Give them the product code and your country, and we’ll check it’s suitable for use in your country.

What if the product does not arrive?

We guarantee your products will arrive safely in your destination country.
In the unlikely event your package is lost, we will re-send the goods or give you a full refund

Can Co Gadgets deliver to my country?

Yes, we deliver to every country.

Do I have to pay custom clearance & taxes?

Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, Co Gadgets will assist you fully. Any local sales tax or import duty will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products.

– Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country – and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read section 2 of the Co Gadgets terms and conditions, which you are agreeing to at the point of placing an order.

– Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.

Speak to the Co Gadgets Support Team if you need more advice about taxes, shipping invoices and paperwork, and customs declarations.