Why haven't I received a confirmation email?
If you haven’t received any email updates about your order, it’s likely they were marked as spam. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add Threadless to your safe list.
Why is my tracking number not working?
Co Gadgets provides tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages.
For Express Shipping, this delay is usually 1 business day. For airmail packages, the delay can be up to 3 working days.
How much does shipping cost?
It depends on the quantity of goods, the shipping method, and the country. Use the website checkout to preview prices.
Can these Cell Phones and other products be used in my country?
Most Co Gadgets products will work in most countries.
For Cell Phones, TV devices, and Video Cameras, you’re advised to read the product description carefully.
Just ask our Customer Support Team to advise you. Give them the product code and your country, and we’ll check it’s suitable for use in your country.
Do you provide tracking information?
After your order is sent out we will send you a tracking number so you can trace the delivery all the way to your door. But you are not the only one watching your delivery progress. Co Gadgets staff will also track your delivery actively and act fast to deal with any problems. If there is a delay with your delivery, we’ll probably already be working on it before you’ve noticed.